Trezor Login — How to Access Trezor Suite Safely

Clear, modern, and secure instructions for logging into Trezor Suite (web or desktop), troubleshooting common errors, and hardening your workflow.

Quick overview

Trezor devices (Model One and Model Model T) do not store your wallet on the internet — they keep keys on the device. "Logging in" to Trezor Suite means connecting your physical device to the official Trezor Suite application (desktop or web) and unlocking it with your PIN. This guide explains the safest and most reliable steps for a smooth login experience.

When to use this guide

  • If you're connecting to Trezor Suite for the first time.
  • If your device is not detected, or you see unexpected errors.
  • If you want to verify security best practices before accessing funds.

Before you start — security checklist

Download official software: Always get Trezor Suite from trezor.io/start or the official desktop app. Avoid third‑party clones or links shared on social media.
Inspect your device: Confirm the holographic seal (if applicable) and that the device boots to the expected manufacturer screen. Don’t proceed if the device looks tampered with.
Use an up-to-date OS: Run the latest trusted updates for your operating system and browser before connecting your hardware wallet.
Back up your recovery seed: Ensure your recovery seed is written down and stored offline. Never type it into a website or send a photo of it.

Step-by-step: Login using Trezor Suite (desktop)

  1. Install Trezor Suite from trezor.io/start and open the app.
  2. Connect your Trezor device to your computer with the approved USB cable.
  3. Follow the on-screen prompts: confirm the firmware version, allow the connection on the device, enter your device PIN on the device screen (never type your PIN into the computer).
  4. Once unlocked the Suite will load your accounts — you can now view balances and manage transactions.

Login using Trezor Suite (web)

The web version mirrors the desktop Suite but runs inside a browser. Use a modern browser and the same URL trezor.io/start. When prompted, plug in your device and approve the connection on the device display. Avoid browser extensions that interact with wallets while you use the web suite.

Troubleshooting common issues

Device not detected

  • Try a different USB port or cable (data-capable cable, not charge-only).
  • Restart your computer and reopen Trezor Suite.
  • On Linux, ensure your udev rules are set (see official docs on trezor.io).

Wrong firmware / Update required

If the Suite asks to update your firmware, read the instructions carefully and only update when using the official Trezor Suite. A firmware update is signed by Trezor; if the Suite indicates an unknown signature, do not proceed and contact Trezor support.

PIN or passphrase problems

Your PIN is entered on the device screen. If you forgot your PIN, the only safe recovery path is your recovery seed — factory reset the device and recover using your seed. A passphrase (if used) is an optional extra that creates a hidden wallet — never lose both the passphrase and the seed.

Security tips after login

  • Verify the transaction details on the device screen before approving any outgoing transaction.
  • Do not share screenshots of your Suite with sensitive fields visible (addresses, amounts, seed words).
  • Enable the device screen lock and keep your recovery seed offline and in multiple secure locations.

When to contact support

If you see unexpected firmware warnings, your device behaves strangely after firmware updates, or you suspect tampering, contact Trezor support via the official channels listed on trezor.io/support. Never share your seed, PIN, or passphrase with support — they will never ask for it.

FAQs

Does Trezor ever ask for my seed on the computer?

No. Your recovery seed should only be entered directly into the Trezor device during a recovery flow. If a website or app asks for your seed, treat it as malicious.

Can I use Trezor on mobile?

Yes — Trezor Suite has mobile support via the official mobile app or via a supported desktop sharing option. Always prefer official apps and follow platform-specific safety instructions.

How do I confirm the address I'm sending to?

Trezor will display the destination address on its screen. Manually verify the first and last few characters and the checksum when applicable. Do not trust addresses shown only on the computer screen.